Privacy Policy

Introduction

SkyeInsight ("we," "our," or "the Platform") is a data intelligence platform operated by Silverarc Media. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform. By accessing SkyeInsight, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

Account Information

When your account is created by an administrator, we collect your email address and securely hashed authentication credentials. We do not collect personal information beyond what is required for platform access.

Usage Data

We collect information about how you interact with the platform, including search queries, alert configurations, analytics sessions, and feature usage. This data is used to improve the platform and provide our services.

Aggregated Public Data

The platform processes publicly available discussions from online communities and forums. All personal identifiers within this data are anonymized using cryptographic hashing before storage. We do not collect, store, or process protected health information (PHI).

How We Use Information

• To provide, maintain, and improve the platform's functionality
• To authenticate users and manage account access
• To generate aggregated analytics, sentiment analysis, and trend reports
• To deliver keyword-based monitoring and alert notifications
• To detect and report potential safety signals
• To respond to user inquiries and provide technical support

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share anonymized, aggregated data with authorized clients under contractual confidentiality agreements. We may disclose information if required by law, regulation, legal process, or governmental request.

Third-Party Service Providers

We use the following third-party services to operate the platform. These providers process data on our behalf and are contractually obligated to protect it:

• Supabase: Database hosting and user authentication
• Vercel: Application hosting and content delivery
• Google (Gemini AI): Natural language processing and content analysis

Data Retention

Account data is retained for the duration of your active account. Usage data and analytics sessions may be retained for up to 24 months. Aggregated public data is retained for the duration of active monitoring engagements. You may request deletion of your account and associated data by contacting the platform administrator.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Object to or restrict certain processing activities
• Receive your data in a portable format

To exercise any of these rights, contact the platform administrator.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3), encryption at rest (AES-256), secure authentication, and access controls. For more details, see our Security page.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to users. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy or our data practices, please contact the platform administrator at Silverarc Media.